Please purchase this adapter only if you have one of these old Marantec models with red buttons: D211, D212, D214, D221, D222, D224, D231, D232 or in wood imitation : D212 Wood, D214 Wood. If your remote is a new Marantec model with black round shaped buttons, the programming adapter will be provided with the remote, do not purchase this adapter.
« The service provided by your company is the worst that I have ever experienced. The 2 remote controls that I ordered were not as described '100% compatible'. It is impossible to get through to you on the phone & your answer phone has some random unrelated message. It has taken 7 emails from me for you to agree to let me return the remotes for a refund, which I have now done & I am still awaiting the credit to my credit card. It is wrong that your website is designed to make people think that you are a UK company, if you do not have a UK contact address & telephone number. »
« I have tried several times to contact you but only get a recordedmessage as they have not included the programmer piece in all three units, and still can’t make contact, please provide a contact number or email address. Thank you. »
« Good job! »
« Your service was amazingly quick & efficient....Well done! »
« This is not anonymous. Please respond to me at davidklj@hotmail.com »
« mr dj watson ,davidwats8@aol.com why do i need to be anonymous »
« Delivery v fast & video on the web site helpful too. I had to call the service desk to find put where on the website the connection cable was but after that - all was straightforward. Thank you for your good & speedy service. »
« I am still waiting. 17 Jan 2020 So you do manage to respond to Trust Pilot reviews, but not to actual customers! I have still not received a reply to the requests for legible instructions below, in spite of you publicly proclaiming : "However we are happy to know that you have received it by now. (I have not !) Remote Control Express You deserve the poor publicity that you receive. 24 Dec 2019 I am awaiting delivery of the order below and find i am still unable to download this without being forced to sign up to receive newsletters from Remote Control Express. Are you really prepared to sell goods but withold their instructions in the hope that you might induce the customer to buy more - yuo will find the opposite to be the case. Please reply and enclose the instructions. 20 Dec 2019 Can you please forward a pdf copy of the instructions or manual for the MARANTEC D382-433 remote control ordered below - I do not wish to receive newsletters or other marketing from Remote Control Express. »